CONDITIONS & POLICIES
In order to make your experience as seamless and as Upfront as possible, we’ve made our conditions and policies as simple.
We understand that “life happens” and plans can change for a varierty of reasons, so we’ve made our cancellation and refund policy simple and straightforward.
If you have more questions about our terms and policies please send us a note.
POLICIES
CONDITIONS & POLICIES
RENTAL FEES
Fees that may apply before service rendered:
- Delivery/pick-up fee: $45
- Rush fee: $25 to be added to same-day deliveries
- Outside of operating hours fee: $20 for each order that wants delivery outside of operating hours (before 10am or after 6pm)
Fees that may apply after service rendered:
- Inconvenience fee: $25 if items are left in room and $25 per trip if additional trips are required to to collect
- Return fee: $25 if items aren’t returned on the day of agreement without my approval
- Late fee: $25 if you or your representative is required to be present for delivery or pickup and is 30 or more minutes late
CANCELLATION & REFUNDS
- Cancellations made at least four (4) days prior to the start of the Rental Period will receive a FULL refund of all amounts charged.
- Cancellations made less than four (4) days but more than forty-eight (48) hours prior to the start of the Rental Period will receive a fifty percent (50%) refund of all amounts charged.
- There will be NO refund for cancellations made less than forty-right (48) hours prior to the start of the Rental Period. The reservation can’t be canceled once the Rental Period has started, unless otherwise agreed by both parties.
- Refunds are made to the payment method used to make your booking.
CLEANING POLICY
As a mother of two toddlers, I would never rent gear that I wouldn’t feel comfortable using with my own children.
Items are inspected, cleaned and safely stored AFTER every pickup then inspected and cleaned again BEFORE every the next delivery.
We disinfect all of the baby equipment rental using a combination of steam cleaning (which kills 99.9 percent of bacteria, germs and dust mites), commercial hydrogen peroxide wipes, plus natural (plant-based) baby-friendly products for our laundred items.
Inquire with us for any specific cleaning products used or questions and concerns.
TERMS & CONDITIONS
RENTAL TERMS AND CONDITIONS
We encourage you to take a moment to read our “Terms & Conditions”. You will be asked to acknowledge that you have read and understand, before checking out.
PRIVACY POLICY
TRAVELING TOTS RENTALS LLC – PRIVACY POLICY
This website is owned and operated by Traveling Tots Rentals LLC. We respect your privacy and understand that you have a right to know why we collect your personal information and what we do with it. This Privacy Policy applies to information we collect through our Sites (as defined below) as well as information we may collect offline.
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FAQS
RESERVATIONS
How do you calculate the number of days in a rental?
We count each day that you have the gear as one day. We do not double book days because we need time to inspect and clean the items to our very high standards.
For example, if you are planning to use the equipment starting early evening on Monday and keep it until the following Monday morning, we would count that as 8 days.
What forms of payment do you accept?
We accept most major credit cards securely online via Stripe. We can also easily send you a quote, invoice and payment link for an order to your phone via WhatsApp or email. Just drop us a note via our Contact Us form if that’s preferred.
How far in advance should I make a reservation?
The sooner, the better! Our busiest seasons are Spring Break, Summer, Thanksgiving,
Christmas, the week of New Years and any other local special event days. It’s not
uncommon for us to run out of cribs and other popular gear items during these times.
We definitely understand last minute plans though, so if it is less than 24 hours, send us
a text or WhatsApp to (242)425-6645 and we’ll make every effort to meet your needs!
Can I request extra gear at the last minute?
Sure! As long as the gear is available, we’ll gladly adjust your order.
What happens if I need to cancel?
We understand that cancellations are sometimes necessary and unavoidable. Please
give us as much notice as possible.
You may cancel all or any portion of your reservation up to four days before the delivery
date and receive a 100% refund.
If you cancel all or any portion of your reservation between two and three days before
the delivery date, you will receive a 50% refund.
If you cancel all or any portion of your reservation within two days of the delivery, you
will be charged in full. The reservation can’t be canceled once the Rental Period has
started.
If we need to cancel or remove a portion of your reservation for any reason, 100% of the
associated charges or fee will be returned to you.
Is there a minimum number of nights I must rent baby gear?
No date range is required. However, the minimum rental amount required per order is
$50. This is not inclusive of delivery fees.
What forms of payment do you accept?
We accept most all major credit & debit cards. If you need to pay via PayPal, Zelle or another option, contact us!
Is tipping allowed?
The choice is all yours. Tips are accepted but not mandatory. Tipping can be done in cash or via Zelle.
If you’ve received great service and want to make our day a little brighter, you can always share your experience with others by leaving us a review on Facebook or Google.
You can also spread the word with all your friends and family. They’ll receive a special discount when they use your name as a referral.
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DELIVERIES
Where do you deliver baby gear?
As Nassau’s leading baby gear rental & concierge company, Traveling Tots Rentals serves hundreds of families each year all across Nassau and Paradise Island. We deliver clean, safe and top-quality baby gear from trusted brands to hotels, timeshares, vacation rentals, private residences, marinas and airports. We’re currently expanding to our Family Islands, so let us know if you have a request for another island.
How much does delivery cost?
The delivery fee includes the delivery and pick up of the gear at the end of the reservation. It costs $45 for delivery to each location. There may be extra fees for same-day delivery, delivery outside of normal business hours or on holidays.
If we have to return to the property for any reason that is outside of our control, there will be an additional trip fee – typically a one way delivery fee to your location. Please Contact Us if you would like to get the most accurate delivery costs or visit the Rental Fees page to learn more!
Our website works on the honor system in that you pick the location that you understand is most appropriate. We may have to contact you to adjust the delivery rate, if the wrong option is chosen by mistake.
Deliveries to our Family Islands will incur a higher fee.
How do you calculate the number of days in a rental?
We count each day that you have the gear as one day. We do not double book days
because we need time to inspect and clean the items to our very high standards.
For example, if you are planning to use the equipment starting early evening on Monday
and keep it until the following Monday morning, we would count that as 8 days.
Do you install car seats?
We are NOT allowed to install a safety seat for a customer due to insurance and liability reasons.
Basic instructions are also typically printed on the car seat itself as a reminder/guide. Manufacturers instructions are provided with each car seat. Also, upon request we can email an installation video to you prior to your rental begin date.
Please always refer to the user manual to make sure the car seat you are renting is properly secured and appropriately installed.
Can you deliver to my hotel prior to arrival?
In most cases, yes. All items are left at the concierge or bell desk under your name. It is important you notify the hotel of your rental with Traveling Tots Rentals.
Please return rentals to the bell desk or concierge to hold for Traveling Tots Rentals pick up. Do NOT leave items inside hotel guest rooms.
Customers remain responsible for damage, theft and loss until items are in our possession. Traveling Tots Rentals typically picks up from hotels at the end of the hotel’s designated Check-Out or if you prefer, we can pick up items directly from you prior to your check-out, within our service hours.
Can you deliver to a private residence prior to my arrival?
Yes, we can.
Vacation rentals and AirBNB properties completely depend on the manager or host. It’s
helpful if you notify your vacation rental manager/host that you have rented baby items
for delivery to the property, and provide us with their contact name and telephone. We will contact the manager/host to try to arrange delivery prior to your arrival (typically when housekeeping is preparing for your arrival). If the manager/host is unwilling to allow delivery prior to check in, then our staff will contact you to coordinate a time to deliver items.
Do you offer self pick-up?
We don’t currently offer this option due to logistical reasons.
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GEAR RENTALS
How do you clean your gear?
Items are inspected, cleaned and safely stored AFTER every pickup and then inspected
and cleaned again BEFORE the next delivery.
We disinfect all of our baby equipment rentals using a combination of steam cleaning (which kills 99.9 percent of bacteria, germs and dust mites), commercial hydrogen peroxide wipes, plus natural (plant-based) baby-friendly products for our laundered items.
Inquire with us for any specific cleaning products used or questions and concerns!
Why is renting a car seat or stroller a great idea?
Be sure to check your airline’s policy as restrictions on children’s car seats and strollers
vary. Airlines generally do NOT cover damage or breakage of these items and they will be tossed in the airplane luggage hold with everything else unless you carry it onboard.
Keep in mind this is one or two more items that you have to carry through the airport and submit to security screening in addition to your own carry on, diaper bag, and child(ren).
We find a soft carrier works well for the hour before and after the plane ride, or a basic umbrella stroller, if necessary.
Why is renting a crib a good idea?
Most hotels do NOT carry full sized cribs despite what the reservation agent may tell
you. They’re more than likely portable metal cribs or Pack n Plays (weight limit of 30 lbs)
and are made up with adult bed sheets which is absolutely are not safe for your child to be sleeping on. Bedding should be properly fitted and we highly recommend bring your own if you will be using a hotel’s crib.
Additionally, hotel cribs are distributed on a first come, first serve basis which has been
known to lead to major disappointment and ruined vacations.
Before you commit to using a hotel’s crib, be sure to ask about the size, the sheets and the condition. If you arrive at your hotel to find an unacceptable crib, give us a call. We will be happy to accommodate your crib rental needs based on availability.
All our crib reservations include a mattress, mattress pad and 2 fitted crib sheets. Pack
n Play rentals include a fitted sheet. Should you need additional sheets, please contact
us any time.
Do your cribs come assembled?
All of our cribs are fully assembled, wooden portable cribs that fold.
If, under certain circumstances, we are unable to set-up the crib due to various factors
involved in a turnover, they are VERY easy to set-up.
There are no tools required or pieces to attach. It’s a simple step of opening up the crib,
dropping down the attached base, and placing the mattress on top. Viola! They are also
very light.
Do you install car seats?
We are NOT allowed to install a safety seat for a customer due to insurance and liability
reasons.
Basic instructions are also typically printed on the car seat itself as a reminder/guide.
Manufacturers instructions are provided with each car seat. Also, upon request we can email an installation video to you prior to your rental begin date.
Please always refer to the user manual to make sure the car seat you are renting is properly secured and appropriately installed.
What do I do if I don’t know how to operate or use a piece of gear?
Call us! You can also visit the product manufacturer’s website for additional information and/or check YouTube for a video from the manufacturer. Car seats will always be
delivered with a manual, or you will be provided a link with installation instructions.
What if I'm not happy with the condition of the equipment?
Please notify us if there’s an issue with an item you receive.
If you’re not happy, then we must be notified within 12 hours of delivery. We’ll replace a
defective item with a suitable replacement as soon as possible.
No refunds are available after delivery. Exchanges are not provided for items due to a
child’s lack of interest or inability to sleep.
What happens if I damage the baby gear, return it very dirty or lose the baby gear?
You are responsible for the gear once it is delivered to you, and it must be returned in
the condition it was received.
Please do not allow any food or beverages in any equipment other than high chairs or
booster chairs.
Please do not allow smoking near any of the equipment as fibers and plastics can
absorb the odor.
If items are returned to us extra dirty (including vomit or diaper explosions) or smelling of smoke, you will be charged an additional detail cleaning fee of $30 per item.
In the event that an item cannot be fully cleaned, or the smell of smoke removed, you
will be charged the fair market value to replace the item.
In the unfortunate event that an item is damaged, lost, or stolen you will be charged a
reasonable fee to repair the item for fair market value (plus shipping) or to replace the
item.
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CONCIERGE
Can I find my favorite brands in Nassau?
The majority of our food imports come from the US, so our stores carry many popular
American brands. However, as there is currently a global supply chain challenge
brought on by the pandemic, your favorite brand might not be available during your stay.
Tell us what you want and we’ll try our best to find it!
How does grocery shopping delivery work?
Everything we do is designed for your convenience. You simply send us your shopping
list with your preferred brands and quantity of each item and we deliver the items to you
at your location.
If all of your items are non-perishable, we can drop them off prior to your arrival. If
perishable items are on your list (dairy, fruits, meats, etc.), we deliver after you have
arrived to ensure freshness.
Our shopping service fee is 25% of total purchases.
Will you make a liquor store run for us?
Sure!! You don’t have to have a “dry” vacation or pay exorbitant hotel prices for your
libations. Just tell us what you want and we’ll deliver it to your door.
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PAYMENTS
Is tipping allowed?
The choice is all yours. Tips are accepted but not mandatory. Tipping can be done in
cash or via Zelle.
If you’ve received great service and want to make our day a little brighter, you can
always share your experience with others by leaving us a review on Facebook or
Google.
You can also spread the word with all your friends and family. They’ll receive a special
discount when they use your name as a referral.
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